Cancelations & Refunds

What is your return/cancellation policy?

Www.1Mart.in hopes that you never have to cancel or return a product.  At the same time, we would be there to help you whenever you do so under the following circumstances only.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:

Step 1: Contact our Customer Support team via email (info@1Mart.in) within 3 days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days.  We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock.  In case that a replacement may not be available, we will refund you the full amount.

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Phone: (91) 522 4300364 

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